QorQl Terms Of Use

    Terms of Use for Practitioners, Practices, Healthcare Providers and End Users for all products and services provided by QorQl Private Limited.


  1. Nature And Applicability

    This Agreement, provides the terms and conditions that governs our relationship with all users and others who interact with or use QorQl products and services, primarily a mobile-based Health Data Management and Analytics tool hosted and managed through native mobile applications.

    This Agreement is an electronic record in terms of Information Technology Act, 2000 and generated by a computer system and does not require any physical or digital signatures. This Agreement is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, Privacy Policy and Terms of Use for access or usage of QorQl mobile applications.

      The Agreement applies to you whether you are –

    1. A medical practitioner or health care provider (whether an individual professional or an organization) or similar institution and his/her representatives or affiliates or Assistants authorised by the medical practitioner or health care provider using QorQl Applications (“Practitioner(s)”, “you” or “User”); or

    2. Employees / Assistants / Agents of a medical practitioner or health care provider using the Software, including receptionists “you” or “User”); or
    3. A patient, his/her dependants, representatives or affiliates, using QorQl Applications (“End-User”, “you” or “User”)

    4. Otherwise a user of the Resources (“you” or “User”).


  2. Definitions
    1. By "QorQl" or” QorQl Services” we mean the Application, Features, and Services we make available through our Mobile Applications and or our Website.

    2. "User" means any person who accesses or uses the Service or Application.

    3. By "information" we mean facts and other information about you, including actions taken by users who interact with QorQl Product and Services.

    4. By “Content" we means any content that a User posts, uploads, publishes, submits or transmits to be made available through the Website, Service or Application and could be text, graphics, images, audio, video, information or other materials.

    5. By "data" or "user data" or "user's data" we mean any data, including a user's content or information

    6. By "application" we mean the software provided by QorQl to be used on Mobile devices and any upgrades from time to time and any other software or documentation, which enables the use of the Application.


  3. Terms Of Use

    1. By using the QorQl Mobile Applications and Services, you agree that you have read and understood these Terms of Use and you agree to be bound and comply by these Terms of Use. Please read these terms of use carefully. If you do not agree to be bound by (or cannot comply with) any of the terms below, do not click the "I Agree" box and do not complete the registration process. You expressly represent and warrant that you will not use QorQl Mobile Applications and Services if you do not understand, agree to become a party to, and abide by all of the terms and conditions specified below.

    2. Any violation of these Terms of Use may result in legal liability upon you. Nothing in these Terms of Use should be construed to confer any rights to any third party or any other person. Your use of QorQl application and services means you are consenting to this agreement. Any personal information you provide to QorQl when using the Applications will be used in accordance with its Privacy Policy. All trade marks, copyright, database rights and other intellectual property rights of any nature in the Application together with the underlying software code are owned directly by QorQl.

    3. QorQl users provide their real names and information, and we need your help to keep it that way. Here are some commitments you make to us relating to registering and maintaining the security of your account:

      1. You agree that any registration information you give to QorQl will always be true, accurate, correct, complete and up to date.

      2. Any phone number used to register with the Subscription Services be registered in your name.

      3. You will not create an account for anyone without permission.

      4. You will not create more than one personal account.

      5. If you are a minor i.e. under the age of 18 years, you may use the our applications only with the involvement of a parent or guardian.

      6. You will not share your password, let anyone else access your account, or do anything else that might jeopardize the security of your account.


    4. It is your responsibility to keep your correct mobile number and email ID updated in the Records. QorQl is not responsible for any loss or inconvenience caused due to your failure in updating the contact details in QorQl Applications. The Health Records are shared with the phone numbers that are provided by your Practitioner. QorQl is not responsible for adding the Heath Records with incorrect numbers if those incorrect numbers are provided by the Practitioner.

    5. Any Health Information contained in QorQl Application(s) or Communication is for informational purposes only and is not a substitute for doctor's medical judgment or advice. You are encouraged to discuss your specific, individual health concerns with your doctor or health care professional. The reminders provided are only a supplementary way of reminding you to perform your activities as prescribed by your Practitioner. In the event of any medicine or vaccination reminders provided by QorQl, you should refer to your prescription and vaccination schedule before taking any medicines/vaccination. QorQl is not liable if for any reason reminders are not delivered to you or are delivered late or delivered incorrectly, despite its best efforts.

    6. Notwithstanding anything to the contrary contained herein, Practitioner alone shall be liable for Practitioner’s dealings and interaction with patient, his/her representatives or affiliates. QorQl does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the information or detail provided by End-Users or any third party using QorQl Applications and Services. QorQl is not responsible or liable for any content, fact, Health Records, medical deduction or the language used in your Health Records whatsoever. Your Practitioner and you are solely responsible and liable for your Health Records and any information provided to us including but not limited to the content in them. The Services are not intended for and must not be used for emergency purposes such as emergency appointments, emergency healthcare procedures or any other emergency situations.

    7. If you access your dependents’ Health Records by registering your dependents with your own Records, you are deemed to be responsible for the Health Records of your dependents and all obligations that your dependents would have had, had they maintained their own separate individual Records. You agree that it shall be your sole responsibility to obtain prior consent of your dependent and shall have right to share, upload and publish any sensitive personal information of your dependent. QorQl assumes no responsibility for any claim, dispute or liability arising in this regard, and you shall indemnify QorQl and its officers against any such claim or liability arising out of unauthorized use of such information.

    8. QorQl will also provide End-Users with a mobile application facility known as ‘Qhealth’. End-Users’ of QorQl’s Qhealth will be able to have the same information that was created at the Practioners end except for the information tagged as “Private” in the Application. Likewise, information updated by End Users in Qhealth will be available to Practioners using QorQl’s Services. QorQl is not in a position to validate the information created at both ends and both, the Practioners and the End Users hereby represent and warrant that to the extent that you provide any such information, it is true and complete to the best of your knowledge.

    9. QorQl uses industry–level security and encryption to your Health Records. However, QorQl does not guarantee to prevent unauthorized access if you lose your login credentials or they are otherwise compromised. In the event you are aware of any unauthorized use or access, you shall immediately inform QorQl of such unauthorized use or access. Please safeguard your login credentials and report any actual suspected breach of account to support@qorql.com

    10. QorQl has the ability in its sole discretion to retract Health Records without any prior notice if they are found to be shared incorrectly or inadvertently. QorQl will follow the law of land in case of any constitutional court or jurisdiction mandates to share the Health Records for any reason.

    11. You agree and acknowledge that QorQl may need to access the Health Record for cases such as any technical or operational issue of the End User in access or ownership of the Records.

    12. If you download or use our software, you agree that from time to time, the software may download and install upgrades, updates and additional features from us in order to improve, enhance, and further develop the software.

    13. You will not copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Application or create derivative works of the Application of any kind whatsoever or otherwise attempt to extract source code from us or license, rent, sell, trade or resell the Software or anything related with QorQl Applications Services for any purpose whatsoever.

    14. QorQl may terminate use of the Application at any time by giving notice of termination to you. Upon any termination, (a) the rights and licenses granted to you herein shall terminate; (b) you must cease all use of the Software.

    15. In no event will QorQl be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the Application. QorQl is not liable to you for any damage or alteration to your equipment handheld device or mobile telephones as a result of the installation or use of the Application.

    16. Nothing in these terms shall exclude or limit QorQl's liability for personal injury or death caused by negligence or for fraud or fraudulent misrepresentation or any other liability, which cannot be excluded or limited under applicable law.

    17. To the maximum extent permitted by law, and for the avoidance of doubt, QorQl hereby disclaims all implied warranties with regard to the Application. The Application and software are provided "as is" and "as available" without warranty of any kind.

    18. Users may not transfer (including by way of sublicense, lease, assignment or other transfer, including by operation of law) their log­in or right to use the Services to any third party. You, the User, are solely responsible for the way anyone you have authorized to use QorQl Services and for ensuring that all of such Users comply with all of the terms and conditions of this Agreement. Any violation of the terms and/or conditions of this Agreement by any such User shall be deemed to be a violation thereof by you.

    19. You agree that you will not use the Subscription Services provided by QorQl for any unauthorized and unlawful purpose. You will not impersonate another person, including, without limitation, a Practitioner, a Practice or User.

    20. You agree to use the Subscription Services only for purposes that are permitted by the Terms of Use. You agree not to access (or attempt to access) any of the Subscription Services by any means other than through the interface that is provided by QorQl.

    21. You agree that you will not engage in any activity that interferes with or disrupts the Application or the networks, which are connected to the Subscription Services).

    22. You agree that you are solely responsible for (and that QorQl has no responsibility to you or to any third party for) any breach of your obligations under the Terms of Use and for the consequences (including any loss or damage which QorQl may suffer) of any such breach.

    23. You expressly acknowledge and agree that your use of the Services is at your sole risk and you shall indemnify QorQl for any claims, losses or damages, or for the costs of any regulatory or court proceedings suffered by QorQl as a result of your breach under any applicable law.

    24. You agree that you will not make any unsolicited calls or use any information stored on any QorQl Platform, to breach any applicable rules and guidelines related to unsolicited commercial communications, including but not limited to regulations & guidelines such as TRAI guidelines for telemarketers, or otherwise violate applicable law while using the Subscription Services.

    25. You agree that this Agreement and the Subscription Services of QorQl are subject to any modification, or may be removed by QorQl, as a result of change in government regulations, policies and local laws as applicable.

    26. QorQl may offer at its discretion, a free trial of its Services for a specified time period. Users of the Software during the trial period are bound by the terms of this Agreement and any applicable law, regulation and generally accepted practices or guidelines in the relevant jurisdictions. Any data User enters into the Software, and any customizations made to the Software by or for User, during User’s free trial will be permanently lost at the expiry of the specified time period unless the User upgrades his/her/it’s the services to one of the User Plans.

    27. User shall not access the QorQl services if the User or the organisation that he/she/it represents is QorQl’s direct competitor. In addition, the User shall not access any of QorQl Applications or Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.

    28. Notwithstanding anything to the contrary contained herein, QorQl does not warrant that its Subscription Services will always function without disruptions, delay or errors. A number of factors may impact the use of the Subscription Services (depending on the Subscription Services used) and native mobile applications and may result in the failure of your communications including but not limited to: your local network, firewall, your internet service provider, the public internet, your power supply and telephony services. QorQl takes no responsibility for any disruption, interruption or delay caused by any failure of or inadequacy in any of these items or any other items over which we have no control.

    29. QorQl will not be liable for any unavailability of service caused by circumstances beyond QorQl’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or internet service provider failures or delays. QorQl will provide the Subscription Services only in accordance with applicable laws and government regulations.

    30. QorQl may, at its sole discretion, suspend User’s ability to use or access the QorQl Services at any time while QorQl investigates complaints or alleged violations of this Agreement, or for any other reason.

    31. You hereby allow End Users to have information on your Consulting for taking online appointments through the use of Qhealth or our Website. Services available by QorQl accept online appointment requests for all practitioners using our Services.

    32. QorQl reserves the right to add new functionality, remove existing functionality, and modify existing functionality to its Subscription Services as and when it deems fit, and make any such changes available in newer versions of its Subscription Services or native mobile application or all of these at its discretion. All Users of its Subscription Services will be duly notified upon release of such newer versions and QorQl reserves the right to automatically upgrade all Users to the latest version of its Software as and when it deems fit.

    33. QorQl does not guarantee that the appointments made by the End-Users will be confirmed in all cases. Further, QorQl has no liability if such appointment is confirmed but later cancelled by any of the End-Users, or the Practitioners are not available as per the given appointment time.

    34. Any communication sent by the Practitioner to its clients or customers (whether or not End-Users) based on information collected by the Practitioner of its clients or customers will be sole responsibility of the Practitioner. The Practitioner must ensure accuracy of such communication sent, and must ensure that it is sent to the intended recipient.

    35. The Practitioner agrees that if its employees or agents are using the Software, including receptionists, such employees or agents will use the Software in accordance with this Agreement.

    36. QorQl is in no way responsible for any of the User’s taxes or legal or statutory compliances, except for its own due diligence. All fees are exclusive of taxes. Service Tax and other statutory taxes as applicable will levied on every purchase/subscription.


  4. Amendments

    We’ll notify you before we make changes to these terms and your continued use of the QorQl Services, following notice of the changes to our terms, policies or guidelines, constitutes your acceptance of our amended terms, policies or guidelines.
    By using or accessing QorQl Services, you agree that we can collect and use such content and information in accordance with the Privacy Policy as amended from time to time.


  5. Contact Information

    If a User has any questions concerning any of the foregoing, please reach us at support@qorql.com